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Production Times, Shipping & Returns


Shipping Times:

Lead time and shipping vary depending on item(s) purchased. Detailed information will be provided in each specific product description.

All made-to-order products (tees, pillowcases, bags, artwork, mugs) require 3-7 business days for production. Once ready, they are shipped from the United States via USPS, UPS, or FedEx. They usually arrive within 5-7 business days of shipping within the US and Canada

Items that are shipped from our overseas manufacturing partner (home decor products, kids decor items, etc) can take 5 days to produce, and then once shipped, 2-4 weeks to arrive at the destination. These are shipped with insurance and tracking numbers.

Unfortunately we cannot speed up shipping times, so please be mindful of this when ordering! Part of our ability to bring these products to you at great prices is the fact that shipping just takes a little longer (since we are direct-to-consumer, no warehouse!).

  

Taxes and Duties:

Items are shipped from the USA or our manufacturing partners in Asia. Please see each product description for more information. Customers are responsible for import taxes, carrier fees and customs declarations.

 

Shipping Locations:

At this time, The Sweetest Digs is only shipping to customers in the United States and Canada. We're sorry for any inconvenience!

 

Changes to Order:

Please note that changes to address cannot be made. Once an item has been ordered, we cannot make changes.

 

Purchases and Orders:

All sales made are considered final. Remember that it is your responsibility to ensure ordered items are correct and suitable prior to the placement of your purchase. 

 

Damaged Product:

Damages to the merchandise while in transit, or defects in manufacturing are rare, but they can happen.

If there is any damage, please take a picture and send it in to shop@thesweetestdigs.com within 48 hours of it arriving. We will send a replacement right away. We strive to ensure that our customers are 100% happy with their products!

 

Returns:

We do not accept returns at this time, unless the item has arrived damaged or has a defect.

We reserve the right to provide an exchange for goods damaged on arrival, and in some cases a refund for items that display evident and significant discrepancy from its advertisement in the description.

To be eligible for an exchange, or refund, your item must be unused and in the same condition that you received it. Original packaging and proof of your purchase is required.

Please do not send your purchase back to the manufacturer, or we cannot issue an exchange. You may contact us for details on where to send your item. Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the status of your return.

If you are approved for a refund, a credit will automatically be applied to your credit card, or alternative original method of payment. Please be patient as this process may take up to 7 days and is dependent on our payment processor and your credit card company.

Please do not file a dispute with Paypal or Stripe as the internal investigation will delay the refund by at least 21 days for Paypal to review. Thank you.